Twój serwis z firmy NIVUS

Twój serwis z firmy NIVUS

Nasz serwis zapewnia profesjonalną i doświadczoną pomoc. Wszelkie kampanie pomiarowe, weryfikacje miejsc pomiarowych, naprawy ....(dokończyć) tekst na temat  

 

Our customer service ensures that all customer requests and repair orders are processed expertly and professionally. The customer service team is able to impress with its competence and qualification.

NIVUS places the focus on customer satisfaction. Even high-quality measurement systems may fail or functions may be impaired due to various factors. From this point on, the NIVUS customer center provides skilled assistance when you need it. We place great importance on excellent service before and after sale.

No matter whether you need orientation for special applications, solutions to your problems or assistance with order processing and the creation of service quotes – our staff is able to convince with quick and professional advice to all your questions.

Bezpośredni kontakt z profesjonalnym seriwsem!

Jezeli potrzebujesz bezpośredniej i fachowej porady lub rozwiązania pilnych problemów napisz lub zadzwoń bezpośrednio do naszego biura. You want quick and direct assistance in case of problems with your measurement system.

Nasz serwis doradzi Ci co zrobić lub umówi się na spotkanie. 

Nasze biuro czynne jest od poniedziałku do piątku w godzinach: 8:00 do 16:00

W przypadku braku odpowiedzi zostaw wiadomość na skrzynce pocztowej biur@nivus.pl skontaktujemy się z Tobą w najbliższej wolnej chwili. 

Nasi pracownicy odpowiedzą Ci na podstawowe pytania i chętnie doradzą na temat doboru sprzętu lub usługi pomiarowej. 

  • Sprzęt
  • Ustawienie parametrów
  • Rozwiązania wdrożenia urządzenia
  • Rozwiązywanie problemów
  • Intergacja urządzeń do istniejących systemów pomiarowych
  • ... i wile innych

 

W przypadku braku bezpośredniej odpowiedzi, prosimy o wyrozumiałość. Nasi pracownicy często pracują w terenie i niekiedy kontakt może być utrudniony. 

 

w trosce o najwyższą jakość naszych urządzeń oraz jakoś pomiarów 

nasi pracownicy sa do Państwa dyspozycji. 

Tel. +48 760 20 15

Umów się na wizytę z naszym seriwsem (sprawy handlowe i serwisowe)

Tutaj możesz umówić się bezpośrednio z naszymi technikami lub handlowcami. Nasi pracownicy niezwłocznie się z Państwem skontaktują. 

w danych kontaktowych znajdą Pańśtwo numer do odpowiedniej osoby lub można też dostać informację kontaktując się z naszym biurem w Gdyni. 

biur@nivus.pl

lub telefonicznie +48 760 20 15

w przypadku poczty elektronicznej prosimy o pozostawienie do siebie namiarów oraz wstepnej informacji czego sprawa będzie dotyczyć. Ułatwi nam to kontakt z Państwem i pomoże sprawniej zadbać o sprawne przeprowadzenie interwencji. 

Optymalna dokładność podczas uruchomienie pozwala na uzyskanie najdokładniejszych wyników pomiarowych

(PL) One part of our comprehensive range of services is the commissioning* of measurement systems which requires a high degree of expertise and know-how. Our service technicians have a sound basis regarding applications and a wide range of theoretical and practical knowledge. Regular training and continuing education make sure that these standards are constantly extended and consolidated.

New instruments can be integrated into existing control systems this way without any problems. NIVUS provide perfectly matched solutions for the start-up of your individual system. This ensures smooth operation of your systems without unnecessary interruptions. Your benefits are efficiency, quality and no extra costs right from the start.  

Another part of our service is a comprehensive documentation on your measurement place we additionally provide. To guarantee the best possible performance right from the first hour of operation your responsible personnel will be instructed thoroughly and comprehensively.

 

*Prerequisites: advance notice at least 2 weeks prior to desired date, a metrological description of application shall be provided in advance. All units and sensors shall be wired ready for operation and shall be installed according to our installation instructions. Safe facility access shall be guaranteed. It shall be possible to simulate varying operating conditions.

For the commissioning of flow meters in throttle and regulating plants it shall be ensured to dam up volumes without discharge in order to test measurement and regulating functions. For the commissioning of flow meters in discharge channels it is necessary to have sufficient volumes of water available (e.g. from cleaning truck, hydrant, pump in adjacent water body or similar) to test the correct function.

Extra costs NIVUS are not responsible for shall be borne by the customer. Further services will be invoiced according to our customer service rates.

Najlepsza konserwacja dla Twojego systemu pomiarowego

(PL) After many years of operation even the most powerful measurement systems may fail from time to time. Improper operation or inappropriate handling may lead to instrument failure as well. In such cases the NIVUS maintenance service is there to help you quickly and without unnecessary administration. 

The NIVUS service team is available all over Germany and all over the world. This is why failures can be solved quickly and efficiently even on sites.

In case of existing maintenance contracts we will care about the scheduling, of course! 

From us you will get qualified service including warranty for the services performed and the parts replaced.

You don’t want to worry about exploding costs for your facility maintenance? No problem, among other points we offer standard maintenance contracts for:

 

  • Venturi channels
  • Weir measurements
  • Flow measurements
  • Level measurements

and more. 

Or you can have contracts tailored to fit your needs such as for outstations with data loggers, error messages, operating messages, levels, flow measurements and more as well as the transmission of these data to a control centre. 

Just talk to us, we will gladly provide you with details or model contracts.

Nie przepłacaj: konserwacja i niskie koszty utrzymania miej zawsze pod kontrolą!

Dopasujemy nasze urządzenia do Twojej aplikacji

(PL) We at NIVUS make sure that you will always obtain the best possible results from your measurements. In our courses and trainings we teach you and your team how to always get the best out of your plant and how to utilise your resources as efficient as possible. In order to prepare your staff for the perfect use of your measurement system, we offer expert courses and trainings for operators at various levels.

Training contents will be tailored to your needs if required and are designed to match your individual requirements and the previous knowledge of the participants. 

Examples taken from the everyday work of our experienced technicians, application-related tasks and covering theoretical basics have a particular role during the training.

Spacious training rooms in our headquarters in Eppingen are at your disposal as venues. Alternatively it is possible to organise training on site in your premises.

Pomożemy Ci dobrać optymalne rozwiązanie i system pomiarwy firmy NIVUS!

Jak i gdzie odesłać nam sprzęt

(PL) Even if using highest quality products and systems it sometimes may be possible that an instrument needs to be returned to the manufacturer. In such cases or for inspection purposes we ask you to necessarily comply with some regulations. Protecting our employees and the environments as well as legal regulations require to have the proof of safety regarding the

  • contact with toxic substances
  • contact with corrosive materials
  • contact with flammable substances
  • contact with water contaminants

available together with returned devices.

This is to ensure that used devices returned to NIVUS have been decontaminated after contact with substances detrimental to human health and ecologically harmful media. A proof on the security level of the returned instrument is absolutely necessary.

For quick processing of your request please download the respecting PDF form here, fill out and add the form to your return shipment. We ask for your understanding that we unfortunately are unable to process your request without the according proof of safety.

Many Thanks!

Szanowni Państwo,

W związku ze zmianą witryny naszej strony część informacji nadal widnieje w języku angielskim. Nasz personel pracuje nad wprowadzeniem nowych korekt w języku polskim. Z góry przepraszamy za utrudnienia.

W przypadku pytań na temat produktów lub usług prosimy o kontakt z naszym biurem lub odpowiednim personelem: Kontakt

Z wyrazami szacunku zespół firmy NIVUS.

X